RETURNS POLICY

Check out our Terms & Conditions for full details.

We want you to be 100% happy with your purchase. We offer the option to return any of our standard craft kits, Emperor’s resale garments and in-stock Makers Market items for a refund or store credit within 14 days of the item being shipped to you

We require that you contact us via email within 7 days of receiving your item to request a return. Items must be returned must be in a saleable condition in order to be eligible for refund; any items returned with any damage, missing parts or excessively damaged packaging will not be refunded

We are unable to offer a refund on any items that have been made to order or customised in any way; this includes any made to measure clothing as well as any ‘make your own kit’

Whilst these items are non-refundable if you have a fit issue with a made to order or customised item (including clothing made to your individual body measurements and make your own kit pieces) please get in touch and we will do our best to work with you to find a solution. Please don’t hesitate to get in touch by email via info@tiersofjoyltd.com to explain what’s not feeling right + we will do our best to resolve any issues